ANTenna Blog -- Hardware & Software
Salesforce Buys Software Maker InStranet
Posted by Gayle Kesten Wednesday, Aug 20, 2008, 10:11 AM ET
Expanding beyond its CRM roots, SaaS leader Salesforce.com has announced the $31.5 million acquisition of InStranet, which specializes in call-center software.
Chicago-based InStranet was co-founded in 1999 by two former Business Objects executives. Its Dimensions software is designed to help customers at self-service Web portals, and customer-service agents, get better and faster answers to their questions. The software is based on multidimensional data cubes that categorize customer information to yield more relevant results.
Salesforce said it plans to make InStranet's software available as a service, while still maintaining support for on-premises installations. The new offering will be called Salesforce.com Knowledge Base. Plans also call for InStranet's 44 employees to join Salesforce.
Hardware & Software
Business & E-Business
| Services
This is a public forum. CMP Media and its affiliates are not responsible for and do not control what is posted herein. CMP Media makes no warranties or guarantees concerning any advice dispensed by its staff members or readers.
Community standards in this comment area do not permit hate language, excessive profanity, or other patently offensive language. Please be aware that all information posted to this comment area becomes the property of CMP Media LLC and may be edited and republished in print or electronic format as outlined in CMP Media's Terms of Service.
Important Note: This comment area is NOT intended for commercial messages or solicitations of business.
- Phone Systems Guide - What kind of phone system is right for your business
- Web Design Guide - What to look for in a Web designer
- Merchant Services Guide - Credit card processing and more
- Online Marketing Guide - Leverage the Net to market your business
- Alternative Financing Guide - How to find the cash your business needs
- View all guides
Explore ANTenna Blog
Most Recent Posts
- Why Google Buzz Could Be A Bust For SMBs
- Nasuni Offers Cloud-Based Primary Storage
- Automobiles: The Next Network Security Challenge?
- Cachengo Rolls Out Appliance + Cloud Storage Option
- For SMBs, PayPal Could Mean Risky Business
ANTenna Blog Topics
- Apple
- Backup
- bMighty
- Business & E-Business
- Business Continuity
- Cloud Computing
- Company Size: 1,100-1,500
- Company Size: 250-999
- Company Size: 50-249
- Company Size: 1-49
- Disaster Recovery
- Economics
- Education
- Entrepreneurs
- Finance/Accounting
- Finance/Banking/Insurance
- Government
- Green Business
- Hardware & Software
- Healthcare
- Hospitality
- How-To
- HR
- Imaging How-To
- International
- Internet/Web
- iPhone
- IT
- Linux
- Management
- Manufacturing/Mining
- Messaging
- Mobile
- Networking & Communications
- Non-Profit
- Open Source
- Operations
- Piracy
- Printers/Printing
- Professional/Creative Services
- Retail
- Unified Communications
- Sales/Marketing
- Start-Ups
- Security
- Server How-To
- Services
- Social Networking
- Software-as-a-Service
- Storage
- Strategy/Analysis/Biz Dev
- Technology/Telecom
- The rANT
- Transportation
- Travel
- Windows
- Web 2.0
- Women in Business
ANTenna Bloggers
ANTenna Blog Roll
- ANTenna Archive
- Ars Technica
- Business Know-How
- ChannelWeb Hot Topics
- ChannelWeb The Chart
- Datamation
- Duct Tape Marketing
- The Entrepreneurial Mind
- Freakonomics
- GigaOmNet
- Guy Kawasaki
- Inc.com
- IT Organization Management
- IT Manager's Journal
- IT Toolbox
- LifeHacker
- Mashable
- MonkeyBrains
- Network Computing Blog
- Scott Berkun
- Search Engine Land
- Search Engine Watch
- SmallBizResource
- SmallBizTechnology.com
- SmallBusinessHub
- Small Business Trends
- TechCrunch
- Technologizer
- Tech Republic
- The Secret Diary of Steve Jobs
- USA Today Small Biz Connection
- Valleywag
- Walt Mossberg Feed - All Things Digital
- Web Worker Daily
- WorkHappy.net
- WSJ's Business Technology
InformationWeek SMB email newsletter!
Browse by Category
IW SMB Tech
Term Of Day:
Boost your tech
vocabulary!
InformationWeek SMB's
TechEncyclopedia
defines more than
20,000 IT terms.
FREE Technology Services Locator!
Search our database of 200,000 solution- provider locations by business activity, technology, vertical market, and customer size. Find a technology partner NOW.
go
|
