ANTenna Blog -- Services

Ilient released today SysAid CSS, a Software-as-a-Service based solution for customer relationship management operations, continuing a trend of SaaS solutions aimed at the small- and midsize-business market.

Israel Lifshitz

Israeli-based Ilient, a provider of helpdesk software solutions, has made available SysAid CSS (Customer Service and Support), which is a SaaS solution designed to address CRM operations. The goal of SysAid CSS is to provide a toolkit for tracking and resolving issues in order to increase client response times and lower organizational costs. SysAid CSS uses a Web-based interface to allow customer-service providers and their clients to receive feedback on requests through e-mail integration, self-service portals, and Web form integration.

Ilient says it developed SysAid CSS because of the challenges that face small and midsize companies that need to secure and grow customer loyalty within a budget.

"Looking at the market and average IT budget into 2009, more affordable customer service and support solutions are a must-have for smaller businesses without the capital or resources to house an entire IT department or to integrate new software," said Israel Lifshitz, founder and CEO of Ilient, who added that SysAid CSS has minimum implementation requirements for support providers.

SysAid CSS is among the latest SaaS-based CRM solutions being marketed toward small and midsize businesses. And it definitely won't be the last, as developers are finding that smaller companies have an interest in cloud hosting yet are still mystified by it.

SysAid CSS is available in a free edition as well as a pro edition through the dedicated SysAid CSS Web site. It's an extension of Ilient's flagship SysAid IT.