Leading executives, managers, and experts from SMBs and large enterprises share their insights and perspectives with bMighty on a host of IT issues, challenges, and opportunities that small and midsize businesses face.
The days of a secretary taking your messages and returning your calls are so over. But now there's something better: Tools to make dealing with the ever growing volume of voice-mail messages simple and quick, saving smaller businesses lots of precious time. Now you can read your voice mail, e-mail it, reply with a text, and, best of all, you can do much of this for free.
The volume of voice-mail messages that businesspeople receive is ever increasing. At the recent Mobile User Experience conference, it was noted that 350 billion voice-mail messages are left globally per year. And as the volume increases, the time it takes to deal with those messages increases, too. But there are tools to help businesspeople manage their voice mail easily and efficiently. Alex Quilici, CEO of voice-mail services provider YouMail, told bMighty all about them. Those tools let users read their voice mails, access them on the Web, listen to them in any order, and have them e-mailed. Messages can be forwarded to a colleague or replied to with a text. Quilici emphasizes that the key here is saving time, and for anyone involved in a small or midsize business, that's what it's all about.
bMighty: Why is voice mail such an essential part of small and midsize businesses?
Alex Quilici: The really interesting thing now is that a big part of small and midsize businesses is specifically cell phones. They transact a lot of work, and are dealing constantly with cell phones, so people are always dealing with voice mail.
People get 40, 60, 80, even 100 messages a month. It takes a lot of time to listen and respond. There are new tools that are trying to deal with the growing volume of messages. They allow users to more efficiently deal with the volume.
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