Leading executives, managers, and experts from SMBs and large enterprises share their insights and perspectives with bMighty on a host of IT issues, challenges, and opportunities that small and midsize businesses face.
Without communications, business grinds to a halt. New technologies now make communications ubiquitous, so business can extend anywhere and employees can communicate with customers from within applications, configure servers with voice commands, and listen to their e-mail.
Most business owners never rest in their quest for success. Mobility tools have long been vital for executives, but as these tools become more powerful and costs make them more accessible, mobility now extends across industries and organizations. Voice communication technology has advanced far beyond simple phone conversations and multiline conferencing to include voice functionality embedded directly in applications from CRM to social networks and enable productivity enhancers such as audio e-mail. David Gilbert, the founder and president of converged communications provider SimpleSignal, talks with bMighty about how mobility is changing business and some of the ways that growing businesses can employ that latest communication technologies.
bMighty: What are some of the trends you are seeing in communications?
David Gilbert: Everything is going to unified communications. The whole idea is being able to roll in all communications so it's simpler -- one mailbox instead of multiple devices. It's very easy to manage; it all goes in one place and one number.
bMighty: Growing businesses historically couldn't afford unified communications. Is that changing?
David Gilbert: Now a small or midsize business can easily use the power of unified communications. They used to have to spend hundreds of thousands of dollars on PBX systems.
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