Operations
August 2007 Archive
Microsoft by the Numbers
August 23, 2007 | You need to keep your systems current and compatible, but the volume of Microsoft upgrades makes it tough. What's an IT manager to do?
By
Dick Archer
Are You Ready to Switch to Linux and Open Source Software?
August 22, 2007 | Don't ask if Linux and open source are ready for your business -- ask yourself if your business is ready for them.
By
Paula Hunter
ASP Business Experts Build Online Community For Caregivers
August 21, 2007 | Two IT professionals used their ASP skills to build Lotsa Helping Hands, a free Web community designed to help manage logistics for caregivers
By Keith Ferrell
10 Smart Questions About Hosted VoIP
August 20, 2007 | The VoIP decision shouldn't be based on technology, but on how it will affect your business. Small businesses should ask themselves these 10 questions before making the leap to voice over IP and choosing hosted VoIP versus a do-it-yourself implementation
By
Kate Gerwig
8 Steps of Telecommuting
August 15, 2007 | Telecommuting can increase productivity and save your company money. It can also be risky. Here's how to find the right balance between benefit and risk.
By Jimmy Ray Purser
5 Ways Wireless Can Boost Business
August 15, 2007 | Wireless networks can transform your business into a powerhouse by providing services to customers and adding more flexibility to your business than any other piece of hardware.
By Jimmy Ray Purser
Five Tips for World Class Customer Service
August 15, 2007 | Zealously protecting customer data and personalizing the customer experience are only two ways to ensure top notch customer service. Cisco's Jimmy Ray Purser offers three more tips.
By Jimmy Ray Purser
8 Strategies for First-Rate Customer Service
August 15, 2007 | Good customer service starts with meeting customer needs: a trouble-free shopping experience and a smooth business transaction. Increasingly, it's also about anticipating and meeting their desires
By Eric J. Adams
Insider Tips for Managing Customer Relationships
August 15, 2007 | Three successful business leaders share their best technology strategies for serving up great customer service.
By Eric J. Adams
10 Tips for Increasing Operational Efficiency
August 15, 2007 | To remain competitive, businesses must boost operational efficiency wherever possible. It's particularly important for SMBs to operate efficiently, because they often have more limited resources than larger enterprises.
By James A. Martin
Improving Collaboration to Enhance Competitiveness
August 15, 2007 | Small and midsize businesses that have learned to work collaboratively have seen startling results. They have greater agility, make better decisions, and are more competitive
By Michael Astle
Planning for Disaster
August 15, 2007 | What would your company do if half of its workforce couldn't get to work for days or weeks? What would happen if remote access to apps and data, and the ability to communicate with other employees, customers, partners, and suppliers were unavailable or impaired?
By Gene Knauer
Expand Your Business with IP Communications
August 15, 2007 | Some small and medium-sized businesses view global expansion as a "daunting task." Others see IP communications as a way to overcome those limitations
By James A. Martin
The Business Case for Staying Connected
August 15, 2007 | Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. It's especially important for small and medium-sized businesses
By James A. Martin
How Plaxo Enables Technological Networking
August 15, 2007 | Relying on only 50 employees, Plaxo helps 1 million users keep their e-mail addresses and contact information updated automatically. This is how they do it
By Michael Astel
How Personalization Drives Growth
August 15, 2007 | Nothing has the potential to increase a company's revenues and enhance customer loyalty in today's ultra-competitive marketplace like personalization
By Michael Astle
Innovating to Improve Corporate Performance
August 15, 2007 | Innovation is becoming increasingly vital for companies large and small in their efforts to maintain a competitive advantage in today's market reality
By Michael Astle
Fostering Innovation
August 14, 2007 | Author Geoffrey Moore explains the link between effective innovation and a company's growth stage, and reveals the advantage of being a smaller business.
Courtesy of Cisco Systems
Juicing Employee Innovation
August 14, 2007 | Danika Davis of the Northern California Human Resources Association describes how to keep creative-thinkers, and the teams they're in, compensated and happy.
Courtesy of Cisco Systems
Embracing Sustainability
August 14, 2007 | Jill Bamburg says creating businesses that work within the limits of our finite planet is "the greatest business opportunity in the history of the world."
Courtesy of Cisco Systems
How Collaboration Fuels Innovation
August 14, 2007 | John Winsor, author of "Spark," discusses how new ways of collaborating can ignite creativity across departments and throughout organizations.
Courtesy of Cisco Systems
If You Value IP, Set it Free
August 14, 2007 | MIT Professor Marshall Van Alstyne explains how giving away the rights to intellectual property can actually maximize its value.
Courtesy of Cisco Systems
"Uncorporate" Thinking Saves Farms
August 14, 2007 | Organic Valley Farms officials describe how a farm cooperative is helping to save the family farm.
Courtesy of Cisco Systems
Sorting Out SOX
August 14, 2007 | Dr. Peggy Jackson, author of "Sarbanes Oxley for Small Businesses" outlines the advantages to voluntary compliance.
Courtesy of Cisco Systems
Growing to Scale
August 14, 2007 | Jill Bamburg, dean of the Bainbridge Graduate Institute, describes how appropriate financing can help you maintain your mission as you grow.
Courtesy of Cisco Systems
What is the Double Bottom Line?
August 14, 2007 | In this European accounting process, profits and sustainability are of equal weight. Find out what it will mean to you when it hits the U.S.
Courtesy of Cisco Systems
How and Why to Outsource
August 14, 2007 | Ashok Divakaran of Booz Allen Hamilton describes the advantages of outsourcing and which departments are best suited to it.
Courtesy of Cisco Systems
Cheat Sheet: Micro-multinationals
August 14, 2007 | Cisco networking expert Jimmy Ray Purser diagrams the network you need to be a micro-multinational.
Courtesy of Cisco Systems
CEO Cheat Sheet: Outsourcing
August 14, 2007 | Cisco networking expert Jimmy Ray Purser diagrams the network you'll need to outsource your operations effectively and safely.
Courtesy of Cisco Systems
Hiring Tips for a Changing Workforce
August 14, 2007 | Employees are demanding more flexibility, and rejecting the corporate latter for the "lattice" of different jobs and careers. What does it mean to your search for great staff?
Courtesy of Cisco Systems
Boost Your Sales Force
August 14, 2007 | Discover how to boost your sales force by contracting with an outside sales rep firm. Sales expert Jim Dickie points out the caveats and lays out the advantages.
Courtesy of Cisco Systems
Beware Public Computers
August 14, 2007 | Public computers, such as those in hotel business centers, pose a unique set of dangers to mobile workers. Cleaning the cache to cover your tracks when you're done just won't cut it.
Courtesy of Cisco Systems
Ten Things Your IT Department Doesn't Want You to Do - For Good Reason
August 14, 2007 | It seems the Wall Street Journal is as bad at keeping secrets as I am. The only difference is, if I tell my secrets, IT managers won't get angry
By
Naomi Grossman
Anything to Declare?
August 13, 2007 | When mobile workers come back from the road, be sure they haven't brought back any unwanted souvenirs before you give them full access to all your office network resources.
Courtesy of Cisco Systems
Beware the "Evil Twin" Attack
August 13, 2007 | Your "evil twin" could be lurking wherever you connect from the road, just waiting to steal your data. Learn how to fight back.
Courtesy of Cisco Systems
Your Top 5 Mobile Worries
August 13, 2007 | Pardon me, your data leaking. And that's only one of your problems. Tune in for the rest of the most common threats to mobile workers.
Courtesy of Cisco Systems
Survive and Thrive in an Untrusted Zone
August 13, 2007 | Anything outside the office is an untrusted zone. How can workers stay mobile, stay productive, and stay safe if "encryption sucks," as Cisco's Jimmy Ray Purser believes?
Courtesy of Cisco Systems
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ANTenna Blog
News, Views, Insight, And Advice
| Cyber Monday Security Risks Are All Business |
Why Cyber Monday for the online shopping surge? Because for many, Monday's the first working day after Thanksgiving. Which means they can do their online shopping on business time, on the business dime, using business machines over business connections. You may not be able -- or want -- to do anything about the productivity drop, but at least you can tell your people to shop safely. Read Post |
| Fusion-io: This Ain't Your Father's SSD Hardware |
Think your new SATA solid-state hard drive is hot stuff? There's a new kid on the block that will make it look like a relic from the storage Stone Age. Read Post |
| Black Friday FOR SMBs, Not Just BY SMBs? |
Typically, Black Friday is a sales event where companies offer big discounts to consumers to spur sales the day after Thanksgiving. But in today's economy (ITE) companies are also pushing Black Friday to their SMB customers. Read Post |
Holiday Internet Marketing Grows, A QuickBooks Marketing App Gets Upgraded, And A New Entry-Level Shopping Cart
A new Constant Contact survey says SMBs are boosting their Internet marketing for the Holidays, ClickFuel has upgraded its FuelStation online marketing dashboard to work with QuickBooks 2010 and QuickBooks Pro, and ProPay's CartLite is an entry-level shopping cart. Read Post |
Unified Communications Looks to the Sky
To date, cloud computing has had little impact on the Unified Communications (UC) market. The underlying technology has been slow to fall into place, the cost of these services has been high, the benefits have been hard to pinpoint, and the distribution channel has been weak. Infrastructure providers, such Broadsoft, Cisco, and Microsoft, have been pushing to overcome those barriers and may be close to providing small and medium businesses with more UC cloud options. Read Post |
Storage, Storage, Storage: New Storage Devices In 3 Sizes
Data storage choices for SMBs just keep on coming as Data Robotics and Synology debut new storage solutions for prosumers, small businesses, and the midmarket. Read Post |
Yes, Virginia -- There IS A Google Phone
So -- you stay in touch with Google Mail, edit Google Docs, and surf the Web with Google Chrome. You're curious about Google Voice and intrigued over Google Music. Is it just a matter of time before you're carrying a Google Phone? Read Post |
Handy Tool Makes Updating Mac Apps Easy
MacUpdate Desktop simplifies the process of keeping your applications, preference panes, and widgets up to date by automatically downloading and installing what you need. Read Post |
Firefox Gets A Bad Rap From Shoddy Security Research
Is Firefox currently the Web browser most likely to stick your PC with a dangerous security vulnerability? Only if you believe headlines written by people who really should know better. Read Post |
See the whole ANTenna Blog 
- Phone Systems Guide - What kind of phone system is right for your business
- Web Design Guide - What to look for in a Web designer
- Merchant Services Guide - Credit card processing and more
- Online Marketing Guide - Leverage the Net to market your business
- Alternative Financing Guide - How to find the cash your business needs
- View all guides
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