Professional & Creative Services
August 2007 Archive
Mid-Market Heroes: Leveraging Technology In a Tech-Adverse Industry
August 30, 2007 | Bamboo Pipeline -- a bMighty Mid-Market Hero company -- uses high-tech systems to sell plants to landscape professionals used to working with sod and dirt, not keyboards and monitors
By
Naomi Grossman
8 Steps of Telecommuting
August 15, 2007 | Telecommuting can increase productivity and save your company money. It can also be risky. Here's how to find the right balance between benefit and risk.
By Jimmy Ray Purser
Five Tips for World Class Customer Service
August 15, 2007 | Zealously protecting customer data and personalizing the customer experience are only two ways to ensure top notch customer service. Cisco's Jimmy Ray Purser offers three more tips.
By Jimmy Ray Purser
8 Strategies for First-Rate Customer Service
August 15, 2007 | Good customer service starts with meeting customer needs: a trouble-free shopping experience and a smooth business transaction. Increasingly, it's also about anticipating and meeting their desires
By Eric J. Adams
Improving Collaboration to Enhance Competitiveness
August 15, 2007 | Small and midsize businesses that have learned to work collaboratively have seen startling results. They have greater agility, make better decisions, and are more competitive
By Michael Astle
How Personalization Drives Growth
August 15, 2007 | Nothing has the potential to increase a company's revenues and enhance customer loyalty in today's ultra-competitive marketplace like personalization
By Michael Astle
CEO Cheat Sheet: Outsourcing
August 14, 2007 | Cisco networking expert Jimmy Ray Purser diagrams the network you'll need to outsource your operations effectively and safely.
Courtesy of Cisco Systems
Anything to Declare?
August 13, 2007 | When mobile workers come back from the road, be sure they haven't brought back any unwanted souvenirs before you give them full access to all your office network resources.
Courtesy of Cisco Systems
Beware the "Evil Twin" Attack
August 13, 2007 | Your "evil twin" could be lurking wherever you connect from the road, just waiting to steal your data. Learn how to fight back.
Courtesy of Cisco Systems
Your Top 5 Mobile Worries
August 13, 2007 | Pardon me, your data leaking. And that's only one of your problems. Tune in for the rest of the most common threats to mobile workers.
Courtesy of Cisco Systems
Survive and Thrive in an Untrusted Zone
August 13, 2007 | Anything outside the office is an untrusted zone. How can workers stay mobile, stay productive, and stay safe if "encryption sucks," as Cisco's Jimmy Ray Purser believes?
Courtesy of Cisco Systems
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ANTenna Blog
News, Views, Insight, And Advice
| Cyber Monday Security Risks Are All Business |
Why Cyber Monday for the online shopping surge? Because for many, Monday's the first working day after Thanksgiving. Which means they can do their online shopping on business time, on the business dime, using business machines over business connections. You may not be able -- or want -- to do anything about the productivity drop, but at least you can tell your people to shop safely. Read Post |
| Fusion-io: This Ain't Your Father's SSD Hardware |
Think your new SATA solid-state hard drive is hot stuff? There's a new kid on the block that will make it look like a relic from the storage Stone Age. Read Post |
| Black Friday FOR SMBs, Not Just BY SMBs? |
Typically, Black Friday is a sales event where companies offer big discounts to consumers to spur sales the day after Thanksgiving. But in today's economy (ITE) companies are also pushing Black Friday to their SMB customers. Read Post |
Holiday Internet Marketing Grows, A QuickBooks Marketing App Gets Upgraded, And A New Entry-Level Shopping Cart
A new Constant Contact survey says SMBs are boosting their Internet marketing for the Holidays, ClickFuel has upgraded its FuelStation online marketing dashboard to work with QuickBooks 2010 and QuickBooks Pro, and ProPay's CartLite is an entry-level shopping cart. Read Post |
Unified Communications Looks to the Sky
To date, cloud computing has had little impact on the Unified Communications (UC) market. The underlying technology has been slow to fall into place, the cost of these services has been high, the benefits have been hard to pinpoint, and the distribution channel has been weak. Infrastructure providers, such Broadsoft, Cisco, and Microsoft, have been pushing to overcome those barriers and may be close to providing small and medium businesses with more UC cloud options. Read Post |
Storage, Storage, Storage: New Storage Devices In 3 Sizes
Data storage choices for SMBs just keep on coming as Data Robotics and Synology debut new storage solutions for prosumers, small businesses, and the midmarket. Read Post |
Yes, Virginia -- There IS A Google Phone
So -- you stay in touch with Google Mail, edit Google Docs, and surf the Web with Google Chrome. You're curious about Google Voice and intrigued over Google Music. Is it just a matter of time before you're carrying a Google Phone? Read Post |
Handy Tool Makes Updating Mac Apps Easy
MacUpdate Desktop simplifies the process of keeping your applications, preference panes, and widgets up to date by automatically downloading and installing what you need. Read Post |
Firefox Gets A Bad Rap From Shoddy Security Research
Is Firefox currently the Web browser most likely to stick your PC with a dangerous security vulnerability? Only if you believe headlines written by people who really should know better. Read Post |
See the whole ANTenna Blog 
- Phone Systems Guide - What kind of phone system is right for your business
- Web Design Guide - What to look for in a Web designer
- Merchant Services Guide - Credit card processing and more
- Online Marketing Guide - Leverage the Net to market your business
- Alternative Financing Guide - How to find the cash your business needs
- View all guides
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